Find practical answers about choosing and caring for your Marisol bag. For help with a specific item or order, contact Marisol.

Choosing your bag

What kinds of bags does Marisol offer?

Explore totes, shoulder bags, crossbody bags, clutches and mini bags in our bag collection. Materials, straps, closures and decorative details vary by style.

Are all bags made from the same material?

No. The collection includes different woven, crochet and textile designs; some styles also feature synthetic leather details or metal hardware. Ask us about a particular style before ordering if you need a specific material.

Can colours and texture vary?

Screen settings and lighting can affect colour appearance. Woven textures may show small variations. Contact us if a colour or detail is important to your choice.

Ordering

How do I choose a colour?

Select the available colour or style on the product page before adding the bag to your cart. Check your selection and quantity at checkout.

Which payment methods can I use?

The payment methods available for your order are displayed at checkout. Prices and any applicable delivery charges are shown before you complete payment.

Can I change an order or delivery address?

Contact us as soon as possible with your order number and the requested change. We will check whether the order can still be changed; an order already dispatched may not be editable.

How can I check an order?

Keep your confirmation email and order number. Use the tracking information included in your shipping notification when available, or visit our order tracking help page.

Bag care

How should I clean my bag?

Check any care label supplied with the bag first. For routine care, gently remove surface dust with a soft dry cloth or brush. Avoid soaking, machine washing, harsh cleaning chemicals and strong heat unless the item’s care instructions expressly permit them.

How should I store it?

Let the bag dry naturally if damp, then store it in a dry, ventilated place away from prolonged direct sunlight. Avoid overloading or compressing the bag.

Help with a purchase

What if my bag arrives damaged or is not the item I ordered?

Contact Marisol with your order number and a description of the issue so we can review it and explain the next steps. Keep the item and packaging while we help resolve the issue.

Where can I find delivery and return information?

Read the delivery and return policies linked in the footer. Contact us if you need clarification before buying.