Privacy policy

Privacy Policy

Last updated: October 29, 2026

Marisol Bags (“Marisol,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use and share personal information when you visit our online store, make a purchase or contact us.

For questions about this policy or to submit a privacy request, please use our Contact page.

1. Information we collect

Depending on how you interact with our store, we collect:

  • Contact information: your name, email address, telephone number, billing address and delivery address.

  • Order information: products selected, order history, payment status, shipping details, returns and refunds.

  • Communications: information you provide through our contact form or other customer service channels.

  • Technical and usage information: your IP address, browser and device information, pages visited and interactions with the store, including information collected through cookies and similar technologies.

  • Marketing preferences: your subscription choices and any consent or privacy preferences you provide.

Payment information is processed through the payment providers available at checkout. Please do not send card details or passwords through our contact form.

2. How we use information

We use personal information to:

  • Process payments, fulfil orders and arrange delivery.

  • Send order confirmations, shipping updates and service communications.

  • Respond to enquiries and handle returns, refunds and complaints.

  • Maintain the store, prevent fraud and protect customers and our business.

  • Understand how visitors use the store and improve its operation.

  • Send marketing communications where permitted by applicable law and your preferences.

  • Meet legal, accounting and regulatory obligations.

Where applicable law requires a legal basis, we rely on performing our contract with you, complying with legal obligations, pursuing legitimate interests that do not override your rights, or obtaining your consent.

3. Shopify and other service providers

Our store is hosted on Shopify. Shopify provides the commerce platform that enables us to offer products and process orders.

We share information as necessary with service providers involved in operating the store, processing payments, fulfilling orders, delivering parcels, providing customer support and maintaining security. Information may also be shared with analytics or advertising providers where those services are used and applicable privacy requirements are met.

Shopify may process certain information for its own purposes as described in its Consumer Privacy Policy.

We may disclose information when legally required, to protect rights and safety, or in connection with a business transaction, subject to applicable safeguards.

4. Cookies, analytics and advertising

Cookies and similar technologies support functions such as shopping carts, checkout, security and remembering preferences.

Depending on the services enabled in our store, these technologies may also measure visits and page views, help us understand website performance or support advertising.

Where required by law, non-essential tracking requires your consent. When privacy controls are available, you can use them to accept, reject or manage optional technologies and change your preferences.

You can also manage cookies through your browser. Blocking certain cookies may affect store functionality. Unsubscribing from marketing emails does not automatically change your cookie preferences.

5. International processing

Marisol serves customers internationally. Your information may be processed in countries other than your country of residence, including countries where Shopify and other service providers operate.

Where required, international transfers are subject to legally recognised safeguards. Contact us if you would like information about safeguards relevant to your data.

6. Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes and meeting legal recordkeeping obligations.

Retention periods depend on the information involved and applicable requirements.

We use reasonable safeguards to protect personal information. However, no online service or method of transmission can guarantee absolute security.

7. Your privacy rights

Depending on your location and applicable law, you may have the right to:

  • Access or obtain a copy of your personal information.

  • Correct inaccurate information.

  • Request deletion or restrict certain processing.

  • Object to processing or request data portability.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain advertising activities or the sale or sharing of personal information, where applicable.

  • Complain to the relevant data protection authority.

To make a request, use our Contact page. We may need to verify your identity before responding. We will handle requests within applicable legal deadlines and explain any lawful limitation.

You can unsubscribe from marketing emails using the unsubscribe link in those messages. Essential communications about your purchases may still be sent.

8. Children’s privacy

Our store is intended for a general adult audience. We do not knowingly collect personal information from children below the age at which parental consent is required by applicable law.

If you believe a child has provided personal information without appropriate authorisation, please contact us.

9. External websites

Our store may contain links to other websites. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

10. Changes and contact

We may update this policy to reflect changes to our operations or legal requirements. The date above identifies the latest revision. Where required, we will provide additional notice.

For privacy questions or requests, please contact Marisol through our Contact page.