For help with a Marisol Bags return, cancellation, exchange or refund, email support@marisolbags.com with your order number and the item concerned.

Change-of-mind returns

Our standard change-of-mind return request period is 7 calendar days from delivery. Longer cancellation or return rights provided by the law applicable to your purchase always take priority. This standard period does not limit rights concerning faulty, damaged, incorrect or misdescribed goods.

For a voluntary change-of-mind return, keep the bag unused and in its original condition with its accessories. Use suitable protective packaging; original packaging is preferred but is not a condition for exercising statutory rights. We will provide the appropriate return address and instructions. Do not send a parcel to an address taken from a shipping label without checking it with us.

EU and UK cancellation rights

Where EU or UK distance-selling rules apply, you normally have 14 days after delivery to notify us that you wish to cancel, without giving a reason, and a further 14 days to send the goods back. You may inspect the bag as you would in a shop. Any lawful deduction for handling beyond that needed to assess it will be explained. Statutory exceptions apply only where legally applicable and properly disclosed.

Return costs and faulty goods

For a change-of-mind return, you pay the direct return delivery cost where this is permitted and was disclosed before purchase. If we supplied a faulty, damaged or incorrect item, we cover the necessary return costs and provide the repair, replacement, refund or other remedy required by applicable law. Contact us promptly with a description of the issue; photographs can help us assess it but do not replace your legal rights.

Refunds

Approved refunds are issued to the original payment method unless another method is agreed without additional cost. We will confirm the amount and issue the refund within the applicable legal deadline. Bank posting times depend on your payment provider.

For EU or UK statutory cancellation, we reimburse the amounts required by law, including the standard outbound delivery charge for a full-order cancellation; any extra cost of premium delivery is not refundable unless required by law. Refunds are due within 14 days of the cancellation notice, but may be withheld until we receive the goods or evidence of return, whichever occurs first, where permitted.

Cancellations and exchanges

Contact us as soon as possible to request an order change or cancellation. If dispatch has already occurred, applicable cancellation and return rights still apply. Exchanges depend on availability; any price difference or delivery cost will be explained before you agree.

Your statutory rights

Nothing in this policy excludes mandatory consumer rights, warranties or remedies in your country. Contact support@marisolbags.com or visit our Contact page for assistance.